Phantasmagorical Return & Exchange Policy

At Phantasmagorical, everything we make is crafted one piece at a time; slow, intentional, and personal. We want you to feel great in what you wear and feel good about how it's made. Our return policy reflects that same balance of sustainability, fairness, and care.

📏 Sizing & Fit

We know online sizing can be tricky—and we genuinely want to help you get it right the first time. That's why we've created multiple tools to make finding your perfect fit as easy as possible:

1. Measure Yourself: The most accurate method is to take your own measurements and compare them to the size chart included in each product description.

2. Use AI for a Personalized Recommendation: Copy the size chart from the product description, paste it into ChatGPT along with your height, weight, and preferred fit (relaxed, true, or slim), and you'll get a tailored recommendation in seconds.

3. Try Our Free AI Sizing Widget: Located right beside the Add to Cart button, our AI Size Recommender gives instant, data-backed sizing guidance for your best fit.

We encourage all customers to use these tools before ordering—it truly makes all the difference!

💜 Our Sizing Promise

We understand that sometimes, despite our best efforts, sizing doesn't work out; and that's okay. We're human, and we get it.

Because each garment is made individually (to reduce waste and ensure quality), we're unable to offer traditional returns or exchanges for sizing issues. As a small business, processing returns and exchanges creates significant strain on our operations and sustainability efforts. However, we never want you to feel stuck.

Here's what we offer instead: If your item doesn't fit the way you hoped, simply keep it (or gift it to someone who'd love it!), and we'll provide you with a one-time 40% discount code to reorder your correct size.

This way, you don't have to deal with shipping anything back, and you can try again at a significantly reduced price. Every piece deserves to be worn and loved—not sitting in a warehouse or going to waste.

🎨 Quality & Design Concerns

If your order arrives and something doesn't feel right—stitching, print, or finish—let us know within 30 days. We'll send you a prepaid return label and issue full store credit once we receive it.

💥 Damaged or Defective Items

If your item arrives damaged or defective, email Hello@phantasmagorical.co or use the chat on our site within 30 days of delivery. We'll replace it or issue full store credit right away—shipping on us, no questions asked.

🌍 International Orders

We can't currently accept returns or exchanges on international orders due to shipping logistics. Please review the size chart carefully before ordering—and use either the AI Size Recommender, the ChatGPT sizing method, or your own measurements to find your best fit.

📬 How to Reach Us

Email Hello@phantasmagorical.co or message us through our website chat.

Include your order number and reason for contacting us.

We'll guide you through the next steps.

💳 Store Credit

Store credit for approved quality or defect issues is issued promptly once your return is received—ready to use on your next purchase with no expiration date.

✨ Why This Policy Exists

Every Phantasmagorical piece is made-to-order—never mass-produced—to reduce waste and uphold our quality standards. As a small, independent operation, traditional returns and exchanges create challenges that impact our ability to keep creating for you. This policy helps us stay sustainable while still offering flexibility and fairness.

We genuinely appreciate your understanding and your choice to support independent craftsmanship. If you have any questions at all, we're always reachable at Hello@phantasmagorical.co—real people, happy to help.