Phantasmagorical Return & Exchange Policy

At Phantasmagorical, everything we make is crafted one piece at a time; slow, intentional, and personal. Nothing is mass produced into a warehouse and nothing gets made that nobody wanted. We want you to feel great in what you wear and feel good about how it's made. This policy reflects that same balance of sustainability, fairness, and care.

🤝 My Quality Guarantee

If your piece arrives and the quality isn't what you hoped for, message me within 30 days and I'll refund your order. Keep the piece.

I mean that. You cannot feel 250 GSM cotton through a screen, and I am not going to pretend otherwise or make you argue about it. If it isn't what you expected, email Hello@phantasmagorical.co, tell me what missed, and your money goes back. There is nothing to ship back, because sending a made to order garment around the world to sit in a bin helps nobody.

The reality is that Phantasmagorical customers rave about the quality, which is why our reviews sit at nearly a perfect five stars across thousands of orders. I think you are going to like it a lot. But you should not have to take my word for it to place the order, so you don't.

The details, so they are not a surprise: within 30 days of delivery, one per customer, and it covers quality. Sizing and fit have their own paths below, because those are a different problem with a better fix.

📏 Sizing & Fit

We know online sizing can be tricky, and we genuinely want to help you get it right the first time. That's why we've created multiple tools to make finding your perfect fit as easy as possible:

1. Try Our Free AI Sizing Widget: Located right beside the Add to Cart button, our AI Size Recommender gives instant, data-backed sizing guidance for your best fit. Using it before you order also unlocks our 30-Day Fit Warranty (see below), so it truly pays to take the 30 seconds.

2. Measure Yourself: The most accurate manual method is to take your own measurements and compare them to the size chart included in each product description.

3. Use AI for a Personalized Recommendation: Copy the size chart from the product description, paste it into ChatGPT along with your height, weight, and preferred fit (relaxed, true, or slim), and you'll get a tailored recommendation in seconds.

We encourage all customers to use these tools before ordering. It truly makes all the difference.

🛡️ The 30-Day Fit Warranty

If you used our AI Size Recommender before ordering, your order is covered by our 30-Day Fit Warranty. If the fit still isn't right, email Hello@phantasmagorical.co within 30 days of delivery and we'll help you exchange for your correct size, worry-free. That's our promise for trusting the tool.

🧵 If the Size Is Wrong and You Skipped the Recommender

We understand that sometimes, despite our best efforts, sizing doesn't work out, and that's okay. We're human, and we get it.

Because each garment is made individually, to reduce waste and protect quality, we're unable to offer traditional size exchanges outside the Fit Warranty. But we never want you to feel stuck.

Here's what we offer instead: simply keep your item (or gift it to someone who'd love it), and we'll send you a one-time 40% discount code to reorder your correct size. You don't have to ship anything back, and you get another shot at a significantly reduced price.

💥 Damaged, Defective, or Not What You Ordered

This is different from the guarantee above, because this is something we can actually fix.

If your item arrives damaged, or the stitching, print, color, or finish is wrong, or you simply got the wrong item, email Hello@phantasmagorical.co or use the chat on our site within 30 days of delivery. Send a photo if you can, it speeds everything up.

You choose the remedy: a replacement made correctly and shipped on us, or full store credit. Your call, not ours. Nothing needs to be shipped back and there is no restocking fee, ever.

🌍 International Orders

The Quality Guarantee and the 40% sizing code both apply to international orders exactly the same way, because neither one requires you to ship anything back. We cannot accept physical returns or size exchanges internationally due to shipping logistics, so please use the size chart and the AI Size Recommender before ordering.

💳 Store Credit

Store credit never expires and can be used on anything in the shop. If you choose credit on a defect, it is issued right away. Nothing needs to be received back first.

📬 How to Reach Us

Email Hello@phantasmagorical.co or message us through the chat on our website. Include your order number and what happened, and we'll take it from there.

✨ Why This Policy Exists

Every Phantasmagorical piece is made to order, never mass produced, to reduce waste and hold our quality standards. As a small independent operation, shipping garments back and forth costs more than it recovers and helps nobody, so we built the policy around keeping the piece in your hands and making it right in other ways.

We genuinely appreciate your understanding and your choice to support independent craftsmanship. If you have any questions at all, we're always reachable at Hello@phantasmagorical.co. Real people, happy to help.